FAQs - Frequently Asked Question

What do I do if my order is damaged in delivery ?

In the unlikely event your purchase is damaged in transit we will send you a "no charge" replacement, freight free. Please note you may need to provide evidence of the damage. e.g. Digital photos. Please contact the outlet of purchase before returning any goods.

How do I purchase items from your range ?

Our products may be purchased, either in person or by telephone.

Do you offer any discount for large purchases ?
Yes we do, the more your purchase the more discount you will get.
Do you offer discounts for advance orders (if stock is unavailable) ?
If you are prepared to place a deposit on your order and wait for it to arrive, many outlets will offer you a discount for your patience. Please enquire.
Do you sell wholesale to retail stores ?
Yes, many of our direct outlets can also supply wholesale, please enquire.
Do you offer trade discounts to landscape designers & industry professionals ?
Yes, we appreciate those who recommend our products and like to assist in any way possible.
Are you fussier than most when it comes to choosing décor for your home ?

Selecting pots and garden décor can be very time consuming, particularly if your looking for something different than the more common pots widely available. Driving from one garden centre to the other can cost a lot in petrol and time. It can also be very disappointing when you can't find what you are looking for. "Oh and did you remember to measure up the area before leaving home ?"


As living spaces become smaller, it’s even more important to consider size and layout carefully when making design decisions. Easy to read specifications in our web catalogue can be used as a guide when you’re measuring up at home. Professionals such as landscaper’s, landscape designers, interior designers and architects will also find this facility useful.

How much are freight & packing charges if delivery is required ?

Metro delivery rates may vary from store to store - there are usually no packing charges. Please enquire at the time of purchase.


Interstate & country freight charges are determined by destination distance and the cubic weight of each order. Please enquire.


How long will my order take to be delivered to me ?

Generally we can deliver available goods within 1-2 working days locally but mostly in the same day and 5 working days interstate.

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